Frequently Asked Questions

How do I reset my PayGlobal password?

Use the app password reset option on login, then complete OTP verification. If you cannot access your number, contact support for assisted recovery.

How can I delete my account?

Visit the Account Deletion page and submit a request through support with your registered mobile number and verification details.

How long do transfers take?

Most transfers complete within minutes. Processing time can vary based on destination channel, compliance checks, and partner network availability.

Why was my transaction pending or reversed?

Pending or reversed transactions may occur due to provider downtime, failed validation, insufficient balance, or risk controls. Check status in-app and contact support with your reference.